The customer has been contacted, to take the address ,and the parcel ddidn't reach?

The distributor is committed by a predetermined route and carries a group of mails to be delivered, so If the customer location is in the start of the distributor's route, it means its early delivery.

What the price of Excellent Mail and Parcels?

For the EMS:

The same region the first 500 grams at a price of 30 riyals, and each additional 500 grams at 5 riyals
Within the kingdom, the first 500 grams at a price of 50 riyals,and each additional 500 grams at 8 riyals.
Gulf States ,the first 500 grams at a price of 60 riyals, and each additional 500 grams at a price of 10 riyals.
Arab countries, the first 500 grams at a price of 75 riyals, and each additional 500 grams at a price of 15 riyals.
The rest of the world, the first 500 grams at a price of 130 riyals, and each additional 500 grams at a price of 20 riyals.

For the parcels

For internal regular parcels

Up to 5 kilograms SR 15
Up to 10 kilometers SR 20
Up to 15 kilometers SR 25
Even 20 kilometers SR 30
Up to 25 kilo SR 35
Each additional 5 kilograms or his fractures up to 50 kilometers SR 10

For external regular parcels

are divided according to regions, please go to the price menu.

For prices in contracts

according to the contract, and companies have special prices

What is the delivery period of Excellent Mail?

Delivery period of the major cities within the Kingdom is 24 hours of work .

Of cities and other provinces 48 hours
For 72 hours outside (for external recognition of the duration depends on the requirements and speed glades of customs in the country of the supplier).

What are the work hours of EMS offices?

For the morning period: from 7.30 am until 2.30 pm
For the evening period and Thursday: depends on the size and conditions of the office.

What are the customs procedures for the outgoing mail of the Kingdom?

Parcels is to be treated according to the law of the country of the supplier, and the postal items are treated according to customs law in the country of the supplier.

What is the EMS Madmoon service? and What is the insurance coverage ,it provides?

EMS Madmoon service is optional insurance service with additional fees to the sent mails and packages by Excellent Mail and provides excellent insurance cover for up to 10,000 riyals for documents and even 35,000 riyals for packages.

Do you have the pick up service?

We provide this service to the contracting government bodies, companies and institutions with us ,in the future it will be for individuals and others.

What is CardEx product?

CardEx is a postal product, which guarantees accessing the credit card to customers as soon as possible, with the availability of safety and reliability at all stages of dealing with the card until the moment of delivery. That this product is the only product in the market designed specifically to serve this type of cargos.

What are the features of CardEx?

All stages of the work done automatically.
The possibility of linking the customer service system with the agent with CardEx system automatically for tracking the progress of the card.
The possibility of providing the bank a notified of delivery of the card signed by the customer.
Satisfied with the correct addresses and attendance places of the customer before proceeding to send a card.
Reducing the number of traded hands of the card to the minimum.
Advanced contact center staffed by personnel on a high degree of professionalism and efficiency, working on processing , sending, and tracking the card and respond to all queries from customers.
Complete safety and speed, where flights are used in transportation.
Qualified , trained and familiar Distributors .
Dedicated and independent distributors to distribute cards only.
The distributor keeps in contact with the bank agent by telephone, which ensuring accessing of the distributor to the customer, regardless of his whereabouts.
Equipped and safe Cars, and equipped with GPS tracking system .
Online service coordinators at all post offices of excellent Mail.
Provide the service through a network of express mail and parcels as covering all regions of the Kingdom.
The possibility of delivery to the bank customers in the region of Riyadh during the same day and 24 hours in most parts of the Kingdom.
Keeping cards in secure vaults.

What is the service of Mail Room Management?

It is a very precise service which processes all postal operations within the companies and government departments, which resort and need to transfer its dealings between departments in both inside and outside the kingdom, and also need to be transferred to external like its customers and suppliers, whether inside or outside the Kingdom. And this postal service is in the postal chambers of institutions, which have consumer relationship, such as banks and financial companies, insurance companies, hospitals and various sectors of government.